Congratulations on working with us to launch your website!
This is a big moment for you, we know that. We’ve launched hundreds of websites, and here’s a few things you need to know.
The web is a complex connection of various mini-webs. When we hit ‘publish’ it’s not an immediate thing, it can take up to 48 hours for your website to be seen the same way around the world. Coworkers, friends, and family might see something different to what you see. There is nothing we can do to speed this up, so hang tight. If, after 48 hours, you still see something funky, just reach out to us.
Your browser actually stores websites so that they come up faster. This means that your browser might be showing you its saved data rather than what’s actually on the web. You will need to clear your cache. If you’re unsure how to do this, just go to clear-my-cache.com, select ‘Detect my Browser’, and follow the instructions.
We expect bugs. There are thousands of devices and browsers, and although we do a lot to prepare your site for this, there might be issues we need to manually resolve. We need some key information from you to quickly resolve these issues.
We’ve made reporting very easy using our Support Ticket Form. It will immediately forward the ticket to us and we will resolve it. You can always call us if you prefer that.